I CARE™ Program

Rehabbing Care™ is who we are and what we do.
Exemplary care and service is how we do it.

Resident and Guest recognition of exemplary customer care and service delivery is important at Brookside Rehabilitation & Healthcare Center, after all, our guests’ and residents’ perception of how we care and how service is delivered - is everything!

Brookside Rehabilitation & Healthcare Center's I CARE™ Program means every member of our TEAM commits to create and sustain on a daily basis, a comfortable, warm, and inviting environment, for both our recovery guests and long-term care patients.

At the nurses’ stations, in common areas, and employee space, there are I CARE nomination stands and forms. As you encounter exemplary efforts in care and customer service, we encourage you to nominate a member of our staff for our “I CARE Employee of the Week” recognition.

Today, and each day, I CARE™ is our guiding customer service mission.

I Improving
C Customer Service
A Awareness
R Rewards
E Everyone

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